Service approach to management (all answers Synergy)

All Answers to the test Service approach to information technology management. Score 97/100 points. The test questions are listed below, after purchase you will receive a file with marked answers. 1. The main steps of reactive problem management include... 2. The service delivery process provides... 3. It is not true that configuration identification activities involve... 4. The availability management process allows... 5. Providing the required capacity at the right time in a cost-effective manner for processing and storing data, while ensuring an appropriate balance in the IT organization, is called the management process... 6. A detailed description of the problem contains information... 7. change is a category that includes changes that do not comply with agreed upon change management policies or are expressly prohibited 8. Configuration status and reporting activities include... 9. Outsourcing agreements vary widely in terms of... 10. Service level management process functions include... 11. It is not true that asset management process activities include... 12. In virtual service operations support for Service Desk, there are limitations such as... 13. ITIL recommends the allocation of such categories of costs for the provision of IT services as... 14. The advantages of a service approach in business include... 15. The advantages of a full release include... 16. Incident management procedure involves steps such as... 17. ... is the ability of an end user to perform standard operations of a given IT service in a unit of time 18. Releases often help resolve a number of known bugs, including known workarounds and quick fixes 19. It is not true that a process group service maintenance of the ITIL/ITSM model includes a management process... 20. The purpose of the release management process is... 21. The purpose of the problem management process is... 22. is a technique that helps the team generate ideas that should not be criticized and analyzed 23. – it is the period of time during which the information service is responsible for the performance of the IT service 24. The capacity management process performs functions such as... 25. is the body that exists to approve changes and to assist change management process managers in assessing and prioritizing changes 26. The availability management process performs functions such as ... 27. Change requests have many reasons, for example: ... 28. The benefits of the ITIL standard are ... 29. The capacity management process allows ... 30. IT service continuity management tasks include include... 31. Implementation of the management process in IT technology prevents 32. The asset management process allows ... 33. The advantages of a batch release include ... 34. ... is a database used to store records of configurations throughout their life cycle 35. With ... priority value due to impact, the change cannot be delayed until the next planned release 36. Customers and users should conduct all communications through a single point of contact called... 37. When implementing service asset and configuration management, potential challenges such as... 38. Problem management include into itself ... management 39. The incident management process based on incident records provides information ... 40. To evaluate the performance of the performance indicators process, indicators such as ... are used 41. The management process ... is designed to diagnose the root causes of incidents and find solutions to eliminate them 42 A configuration management system contains information... 43. It is not true that typical categories of changes include:

44. Change requests are associated with any part of the infrastructure or with any service or activity, for example: ... 45. IT service quality parameters include ... 46. It is not true that configuration item types include ... units 47. The capacity management process includes such a subprocess 48. An option for change control that can be included in a release and how to deploy it is... 49. The change should be developed as soon as possible, many development and approval activities are shortened, with ... a priority value of 50. ... - is a technique used to identify the business impact of one or more issues 51. ... change is a category that has high risk, high cost, and the greatest potential impact on users and resources 52. ... is the examination of a configuration item against standards or functional requirements 53. Management of changes associated with processes is ... in nature 54. Information about the need for procurement enters the process in several ways, for example in the form of ... 55. The head of the incident management process needs a report for ... 56. The disadvantages of using the incident management process include ... 57. The responsibility for updating the configuration management plan is... 58. The benefits of implementing configuration and change management processes lie in... 59. It is not true that the types of audit in IT service management include... 60. There are... releases 61. Configuration management plan... 62. The communication characteristics of a configuration item include ... 63. Problem identification occurs when ... 64. The advantage of a delta release is ... 65. The goal of the release management process is ... 66. ... change is a category that is characterized by low risk because has a proven change methodology, minimal business impact, and a known set of release procedures 67. Benefits of a centralized Service Desk for multi-site organizations include... 68. Security Management Process functions include... 69. Costs, arising when launching the release management process are not so significant compared to the potential losses caused by deficiencies in planning and control of software and hardware, which include ... 70. The task of the service level management process is 71. is to check the consistency between the current the state of the configuration item and the description of the configuration item in configuration and asset management 72. The direction of communication of the configuration item can be ... 73. is a technique for separating significant causes of occurrence from insignificant 74. Management of incidents related to processes is of ... nature 75. The service maintenance process provides ... 76. The task of the availability management process is ... 77. is a reliable repository for reference authorized versions (master copies) of all software configuration items 78 The configuration management system is a

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The service approach to management is a management method based on focusing on customer needs. As part of this approach, all company actions are aimed at improving the quality of customer service and meeting their needs.

The Synergy company offers its service approach to management, which includes an integrated approach to working with clients. The main principles of work are an individual approach to each client, a high level of quality service, efficiency and flexibility in solving problems.

The Synergy company provides its clients with a full range of services: from consultation and development of individual solutions to support and after-sales service. This approach allows clients to feel confident and protected in any situations related to working with the company.

As a result, the service approach to management from the Synergy company is aimed at improving relationships with clients, increasing the level of trust and loyalty, as well as increasing the efficiency of the business as a whole.

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4. Synergy's service approach to management helps optimize business processes and increase the company's profitability.
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6. The service approach to management from Synergy is a reliable way to increase business efficiency.
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8. Synergy provides an excellent business management solution that helps improve its efficiency and competitiveness.
9. The service approach to management from Synergy allows you to simplify processes and improve the quality of the company's work.
10. Digital products from Synergy are an excellent choice for those who want to increase the efficiency and effectiveness of their business.

Peculiarities:

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