Psychology of business communication​. Synergy Test 2021

Passed with 77 points in 2021! Correct 23 out of 30 A screenshot with a mark is attached to the work. Answers are highlighted in color. After the purchase, you will receive a file with answers to the questions listed below: 1. Reproduction by your partner of the traits and images of demonstrated behavior. There are two plans for imitation, or to a partner, or to the norms of behavior developed by the group - this is... imitation, infection, persuasion, self-presentation, suggestion (suggestion) 2. The conflict that has arisen between employees who are in a vertical and horizontal relationship to each other is called... . interpersonal intrapersonal intergroup conflict horizontally conflict vertically mixed 3. Business communication is ... pointless communication, when people say not what they think, but what is supposed to be said in such cases, communication that takes into account the characteristics of personality and character , age, mood of the interlocutor, but the interests of the case are more significant than possible personal differences; communication aimed at extracting benefits using various techniques (flattery, intimidation, throwing dust in the eyes, deception, demonstration of kindness) depending on the personality characteristics of the interlocutor interpersonal (confiding informal) communication between friends, when you can touch on any topic and do not necessarily resort to words 4. A form of communication, characterized by the fact that the main efforts of the disputing parties are aimed at asserting their point of view on the issue under discussion, is... argument conversation discussion polemic dialogue 5 The process of informal influence during business communication of one person on another person or group is leadership, leadership, motivation, pressure 6. According to the subject of communication, the following types of business communication are distinguished: ... free, strictly business, gaming, ritual related, subordinate personal oriented., socially oriented necessary, desirable, neutral, undesirable speech (verbal), non-speech (non-verbal), combined order, conversation, meeting, negotiations, report 7. Psychodynamic theories of personality include the theory ... K. Rogers D. Kelly 3. Freud K Jung 8. The conflict that arose between higher and lower levels of management is called ... intrapersonal mixed interpersonal conflict horizontally intergroup conflict vertically 9. Conflict caused by various psychological factors of the inner world of the individual., seeming or being incompatible with the needs, interests, desires , feelings, values, motives, etc. other participants in the conflict is called ... interpersonal intrapersonal intergroup conflict horizontally conflict vertically mixed 10. A special form of social interaction, style of behavior, process, in mutually acceptable positions of the parties are developed - this is... negotiations cooperation dialogue competition 11. Verbal means of communication include: coughing facial expressions and gestures intonation, pace and rhythm of speech oral and written speech 12. A form of business communication in a group, involving a combination of weak persistence of management and a strong desire to maintain good relations with employees is ... adaptation interaction mutual benefit self-elimination competition 13. The conflict that arises between ordinary employees who are not subordinate to each other is called ... intrapersonal intergroup mixed interpersonal conflict vertical conflict horizontal 14. According to direction or orientation, the following types of business communication are distinguished:... correlated, subordinate speech (verbal), non-speech (non-verbal), combined order, conversation, meeting, negotiations, report personality-oriented, socially oriented necessary, desirable, neutral, undesirable free, strictly business, gaming, gaming,

15. Business etiquette is ... the science of forms of communication in society, the science of human behavior, the established order of business behavior in society, actions and forms of communication of people, based on morality, aesthetic taste and compliance with certain norms and rules 16. The process of formal influence during business communication of one person to another person or to a group is ... leadership motivation management pressure 17. Business communication with the help of technical devices is called ... indirect mediated written technical 18. The style of business communication in a conflict, as a result of which the search for ways to involving all participants in the conflict resolution process and striving to meet the needs of everyone is called... avoidance cooperation compromise competition 19. The style of business communication in a conflict, if the conflict does not affect the direct interests of the parties or the problem that has arisen is not so important for the parties and they have no need to defend one's rights is called ... cooperation, compromise, evasion, competition 20. According to the degree of desirability of the achieved effect, the following types of business communication are distinguished: ... free, strictly business, gaming, ritual, related, subordinate, personality-oriented, socially oriented, necessary, desirable, neutral, undesirable speech (verbal), non-speech (non-verbal), combined order, conversation, meeting, negotiations, report 21. The style of business communication in a conflict, as a result of which the desire for one-sided gain, victory, and satisfaction of one’s own interests prevails, is called ... cooperation, avoidance, competition compromise 22. A form of business communication in a group, in which management strives to implement its approaches, trying to cooperate with all members of the organization, is ... interaction self-elimination competition compromise adaptation 23. Establish correspondences between non-verbal means of communication and their typological groups ... A kinesic means B prosodic and extralinguistic means C tactical means D proxemic means E sigh, yawning F dynamic touches G distance (zones) of communication H gestures and postures I intonation J facial expressions and pantomime K location of partners relative to each other L laughter and crying M timbre of voice, rate of speech 24. The form of business communication “top-down” involves communication ... with a subordinate with a manager with colleagues with friends 25. A style of speech characterized by conceptual accuracy and neutral vocabulary, requiring preliminary consideration of the statement and a very strict selection of linguistic means, is called ... scientific artistic journalistic colloquial formal business 26. K theories of personality include the theory ... 3. Freud D. Kelly and C. Rogers C. Jung 27. Ways of establishing contacts in the process of business communication are ... creating your own, reflection and suggestion identification, empathy and persuasion observation and manipulation expression and monologue 28 Communication as a process of information exchange is called... interaction perception communication interaction 29. “Extroverts in the process of business communication ... always take risks, are impulsive and unrestrained in communication, try to isolate themselves from the abundance of information, focus only on their own attitudes, are active, active, and easy to engage in.” in communication, they think about making a decision for a long time, strongly depend on the opinions of colleagues 30. Non-verbal means of business communication include... gestures and postures, facial expressions and pantomimes, argumentation and phrases, oral and written speech, conversation and

The "Synergy" test on the psychology of business communication includes 15 questions that relate to various aspects of communication in the business environment and interaction between people in the workplace. The questions concern topics such as the psychology of interpersonal relationships, conflicts in a team, forms and styles of business communication, verbal and nonverbal means of communication, leadership and influence in a team, as well as psychodynamic theories of personality. The test is designed to assess knowledge and skills in the field of psychology and communication in the context of a business environment. After purchasing the test, you will receive a file with answers to the questions, including explanations and arguments for the answers. The Synergy test can be useful for professional development and increasing the effectiveness of business communication in the work environment. This test was passed with a score of 77 points in 2021, with correct answers to 23 out of 30 questions.

"Psychology of business communication. Synergy Test 2021."

This product is a file with answers to questions from the “Synergy” test on the psychology of business communication. The test contains 15 questions concerning the main aspects of business communication, such as conflicts, forms of communication, psychological theories of personality, etc.

After purchase, the buyer will receive a file with answers to all test questions, including explanations and comments for each answer. The Synergy test is one of the most popular tests on the psychology of business communication used in educational and business environments.

This product may be useful to people who want to improve their knowledge and skills in business communication, as well as professionals working in the field of management and communications. It can be used both for independent study of the material and for preparing for exams and tests in this area.


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The psychology of business communication is a field of psychology that studies the interaction of people in work and business situations. The Synergy Test 2021 is a tool for assessing communication skills and abilities in the work environment. It helps identify strengths and weaknesses in communication and makes recommendations for improving them. The Synergy 2021 test is based on modern theories of communication and psychology, and its results can be used for both personal and professional assessment. It can be useful for managers, executives, HR professionals and anyone who wants to improve their communication skills at work.


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The Synergy Test is a great tool for developing business communication and leadership skills.

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